Shipping policy

Shipping Policy

Macaw and Friends

At Macaw and Friends, we’re committed to delivering quality pet supplies to you as quickly and safely as possible. Please review our shipping policy below for details on how your order is processed and delivered.

📦 Order Processing

All orders are processed within 1–3 business days (excluding weekends and public holidays).
Once your order has been processed, you will receive a confirmation email with tracking information (where available).

🚚 Shipping Locations

We currently ship Australia-wide.
Some products may be shipped directly from our trusted suppliers or warehouses, which may be located both locally and internationally.

⏱ Estimated Delivery Times

Delivery times vary depending on the product and your location:

Australian-based stock: 3–10 business days
International supplier items: 7–25 business days

Please note that delivery times are estimates and may be affected by customs delays, carrier issues, or peak periods.

💰 Shipping Costs

Shipping costs are calculated at checkout based on your location, order size, and product type.
From time to time, we may offer free shipping promotions, which will be clearly stated on our website.

📍 Tracking Your Order

Tracking details will be emailed to you once your order has shipped (if tracking is available).
If you do not receive tracking information, please contact us and we’ll be happy to help.

🐾 Split Shipments

If your order contains multiple items, they may be shipped separately to ensure faster delivery.
You may receive multiple tracking numbers for one order.

❗ Delays & Issues

While we do our best to meet delivery estimates, Macaw and Friends is not responsible for delays caused by:

Customs processing
Courier or postal service delays
Incorrect or incomplete delivery addresses

If your order appears delayed beyond the estimated timeframe, please contact us so we can assist.

🏠 Incorrect Address

Please ensure your shipping address is correct at checkout.
Macaw and Friends is not responsible for orders delivered to incorrectly provided addresses.

📩 Contact Us

If you have any questions about shipping or your order, feel free to contact us:

Email: info@macawandfriends.com
Business Name: Macaw and Friends